1. General Policy
All transactions processed through our platform are final. However, refunds may be considered in specific cases as outlined below.
2. Eligibility for Refund
A refund may be initiated under the following circumstances:
- Duplicate transactions
- Failed transactions where the amount was deducted but service was not delivered
- Incorrect amount charged due to a system error
- Unauthorized transactions (subject to verification)
3. Non-Refundable Cases
Refunds will NOT be provided in the following cases:
- Incorrect details entered by the user (e.g., wrong mobile number, account number, etc.)
- Successful transactions processed correctly
- Delay caused by external service providers (banks, payment gateways, etc.)
- Change of mind after successful service delivery
4. Refund Process
Eligible refunds will be processed within 5–7 business days
The refund amount will be credited to the original payment method
In case of wallet transactions, the amount may be credited to the user wallet
5. Verification
We reserve the right to:
- Request additional information or documents
- Reject refund requests if misuse or fraud is suspected
6. Contact Us
If you have any questions or want to request a refund, please contact us:
Email: lokeshtelecom01@gmail.com
Phone: +91 9813444318
Address: 941 ward no.30 mayur vihar sonipat , Haryana
- 131001
7. Changes to Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date
By using our services, you agree to this Refund Policy.